Product
How we cut onboarding from five days to one afternoon
We watched twelve new customers set up the product and rewrote everything that made them stop.
Jonas Weber7 min read
Journal
What we learn while building, written down for the people who build next to us.
Product
We watched twelve new customers set up the product and rewrote everything that made them stop.
Research
Half of all questions came from four words. We renamed them and the questions stopped.
Design
Visitors rarely ask what it costs. They ask whether it is worth it for someone like them.