MeasureActualTargetStatus
- First answerminutes on average383079% of target
- Solved on first contactshare of requests74%70%4% ahead
- Satisfactionout of 5 stars4.44.598% of target
- Open requestsolder than 2 days12153 under the limit
Customer service, October| Measure | Actual | Target | Status |
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| First answer | 38 | 30 | 8 over the limit |
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| Solved on first contact | 74% | 70% | 4% ahead |
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| Satisfaction | 4.4 | 4.5 | 0.1 to go |
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| Open requests | 12 | 15 | 3 under the limit |
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