FAQ

Questions, answered

Everything teams ask us before they switch. Missing something? We reply within a few hours.

Write to support
How long does it take to set up?

Most teams are working in Northwind the same afternoon. Import your projects from a spreadsheet, invite people by email and you are done.

Can I import data from my current tool?

Yes. We import CSV and Excel files directly, and for the most common project tools we offer a guided import that keeps clients, projects and hours together.

Do my clients need an account?

No. Clients open the portal with a personal link. If they want to comment or approve, they confirm their email once.

What happens when the trial ends?

Nothing, unless you decide to stay. We never ask for a card during the trial, and your data is kept for 30 days in case you come back.

Can I change my plan later?

Any day. Upgrades apply at once and are billed pro rata, downgrades take effect at the end of the current period.

Do you offer discounts for nonprofits?

Registered nonprofits and schools get 50 percent off every plan. Send us proof of status and we switch your account the same day.

Where is my data stored?

In data centres in Frankfurt and Amsterdam, encrypted at rest and in transit. Backups run every night and are kept for 90 days.

Can I export everything?

Yes, at any time and without asking us. Export to CSV, JSON or PDF from the settings, or use the API for a full copy.